True Malaysian Hospitality ... keep up the MH brandMalaysia Airlines has been named winner of the 2009 World's Best Cabin Staff award, in another closely fought contest during the World Airline Survey
"This is a quite remarkable achievement by Malaysia Airlines" said Edward Plaisted, CEO of Skytrax, "because it is the 6th time in the past decade that this prestigious accolade has been won by the airline. This is the world's largest and most respected Award to recognise Cabin Staff Service Excellence, and is a clear benchmark for the highest quality of staff onboard service".
Malaysia Airlines CEO, Idris Jala, was delighted and proud of his cabin crew, stating that "they have showcased Malaysian hospitality at its best, treating our customers as valued guests in our own home".
"The SKYTRAX Cabin Staff survey is based around asking customers to nominate their favourite airline based upon the complete quality of their onboard experience. This is more than just serving meals or tending to customer needs, since the survey assesses the all important soft-service elements of an average passenger experience. The friendliness, enthusiasm and sincerity of staff service are clear differentiators when we examine airline performance. Consistency of service remains another critical feature, since it is this which drives future purchase and loyalty decisions amongst customers" said Plaisted.
Asiana Airlines (the 2008 winner) maintained a very strong performance taking runner up spot this year, with Thai Airways moving up into 3rd place, with Singapore Airlines in 4th and Cathay Pacific Airways in 5th position.
CONGRATULATIONS MAS!
